Gambling Services Workers
Key Insights
Gambling Services Workers are a dynamic career within the sector, offering a unique blend of opportunities and challenges for professionals seeking meaningful work.
The median annual salary for this occupation is $35,630, which is about the same as the typical salary for this field. Over the next decade, employment is projected to remain stable, with little change in job numbers expected . The automation risk for this occupation is 18.0%. This suggests a high degree of job security, as automation is less likely to impact this role in the near future. Work-life balance is rated as 7.0, which can be an important factor for job satisfaction and overall well-being.
Individuals with Enterprising, Social, or Conventional personality traits tend to thrive in this career. Key skills for success include Communication skills, Customer-service skills, Leadership skills, Math skills, Organizational skills, Patience. Developing and refining these abilities can set you apart from other candidates and help you excel in your role. Notable strengths for this occupation are High Demand, Flexible Work, Continuous Learning. Leveraging these strengths can lead to greater job satisfaction and career advancement. Some common challenges professionals may encounter include Burnout Risk, Rapid Technological Change. Being aware of these potential obstacles can help you prepare and develop strategies to overcome them.
The highest employment levels for this occupation are found in Nevada, offering strong job prospects in that region. The leading industry for this role is Government, excluding state and local education and hospitals, which may provide additional opportunities for specialization and growth.
Whether you are just starting your career journey or looking to make a change, Gambling Services Workers offers a compelling mix of salary potential, job outlook, and personal fit. By understanding the key factors that influence success in this field, you can make informed decisions and position yourself for long-term achievement.
What They Do
Gambling Services Workers operate and manage casino games, betting activities, and other gaming services to provide entertainment and ensure fair play. They monitor gaming operations, assist customers, and enforce rules and regulations. Their work is critical in the hospitality, entertainment, and gaming industries.
This career is well suited for individuals who enjoy customer service, attention to detail, and working in fast-paced entertainment environments.
What Do Gambling Services Workers Do?
These professionals manage gaming activities, monitor gameplay, and interact with patrons to ensure compliance and enjoyment.
Common responsibilities include:
- Operating and overseeing casino games, betting tables, and gaming machines
- Enforcing gaming rules and regulations
- Assisting customers with gameplay, bets, and queries
- Monitoring for fraudulent activity or cheating
- Managing transactions and handling cash or chips
- Reporting irregularities or disputes to management
- Maintaining a safe and engaging environment for patrons
Key Areas of Gambling Services
Gambling services workers may focus on specific games, customer interactions, or operational roles:
- Game Operations: Dealing cards, managing tables, or running gaming machines
- Customer Service: Assisting patrons and ensuring a positive experience
- Security and Compliance: Monitoring for cheating, fraud, and rule violations
- Cash Handling and Transactions: Managing chips, bets, and payments accurately
- Event and Gaming Management: Coordinating tournaments, special games, or promotions
Skills and Abilities Needed
These professionals combine customer service, operational, and observational skills.
Core Professional Skills
- Knowledge of casino games, betting, and gambling rules - Operation of gaming equipment and tables - Cash handling and transaction accuracy - Conflict resolution and problem-solving - Customer service and communication - Monitoring and enforcement of rulesPersonal Qualities That Matter
- Attention to detail and integrity - Strong communication and interpersonal skills - Patience and professionalism - Observational skills and alertness - Ability to work under pressure - Reliability and ethical standardsEducation and Career Pathway
This role typically requires formal training, licensing, and practical experience:
- High School Diploma or GED (minimum): Basic math, communication, and customer service skills
- On-the-Job Training: Learning game operations, procedures, and regulations
- Licensing or Certification: Required for specific gaming roles depending on state or employer
- Professional Development: Advanced skills in gaming management, customer service, or supervision
- Experience: Gaining hands-on experience in gaming operations or hospitality
Where Do Gambling Services Workers Work?
They are employed in organizations that provide gaming and entertainment services:
- Casinos and Gaming Resorts
- Racetracks and Betting Facilities
- Cruise Ships and Entertainment Venues
- Tourist and Hospitality Organizations
- Event and Tournament Operations
Work environments include gaming floors, betting areas, resorts, and entertainment venues.
Is This Career Difficult?
This career requires focus, attention to detail, and strong interpersonal skills. Workers must manage customer interactions, ensure fairness, and monitor multiple gaming activities simultaneously.
Who Should Consider This Career?
This career may be a strong fit if you:
- Enjoy working in entertainment and hospitality
- Are attentive, observant, and detail-oriented
- Have strong communication and customer service skills
- Can handle fast-paced, high-pressure environments
- Want a career facilitating fair and enjoyable gaming experiences
How to Prepare Early
- Learn the rules and procedures of casino games and betting
- Develop customer service and communication skills
- Gain experience in hospitality, gaming, or event services
- Explore licensing and certification requirements in your state
- Practice attention to detail, integrity, and multitasking skills
Gambling services workers operate and oversee gaming activities, ensuring fair play, customer satisfaction, and smooth operation of entertainment venues.
Career Video
Key facts
Top Skills
StartRight Career Intelligence Metrics
Job Growth Outlook
+0.0%Automation Risk Assessment
Low RiskWork-Life Balance Score
7.0/10Personality Fit (RIASEC Profile)
Powered by O*NET Career Profiling
Personality Match: The higher the score (out of 10), the better this career matches that personality type. People with similar interests and work styles tend to be most satisfied in careers that match their personality profile.
Official assessment tool by the U.S. Department of Labor
Strengths
- High Demand
- Flexible Work
- Continuous Learning
Challenges
- Burnout Risk
- Rapid Technological Change
Median Salary Comparison
Employment projection (2024–2034)
Geographic Employment & Wage Analysis
BLS OEWS Data Updated 2024-05States with Highest Employment
- Nevada 760
- California 640
- Oklahoma 260
- Illinois 230
- Arizona 200
- Louisiana 180
- Mississippi 170
- Pennsylvania 160
- New Jersey 150
- New York 140
Regional Wage Variations
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Nevada +146%$87,800
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California +189%$102,810
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Oklahoma +93%$68,860
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Illinois +113%$75,990
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Arizona +126%$80,460
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Louisiana +135%$83,750
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Mississippi +120%$78,340
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Pennsylvania +137%$84,440
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New Jersey +198%$106,140
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New York +164%$94,150